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According to research, a website that has relevant and informative content can help to position a company as professional in view of the interested and targeted consumer. If a website can clearly and efficiently show a potential customer that the company is knowledgeable and up to date in their field of expertise, the consumer becomes confident and trusting of the services offered. Take into account that a web-site is multi-functional entity that serves as a communication tool, thus it plays a central role in improving the impact and image of a brand. Consider your website a personal interaction with both current and potential consumers. Because of this very notion, even the slightest ‘balls-up’ can jeopardize a company’s reputation. Yet, however gripping a website’s content may be design elements have a dramatic, if not crucial impact and contribution to make.
There are a few prominent aspects of a website that is greatly influenced by web design. Keep in mind that web design’s influence on the success of a website runs deep. These are but a few significant and fundamental elements that are magnificently affected by web design.
Usability is key
When a user punches a few keywords on a keyboard, instant and relevant information and a no fuss policy is expected. Instance coffee and fast-foods bears testament to how today’s world has evolved into a fast-paced, ‘I want it now’ society. The Internet is certainly a result of this mindset. Life has become easier, like baking a cake from a box. Most users have a short attention span, when it comes to finding the information that they need and want. Because of this very reason, usability is a vital. As far as making content easy to find, with good web page design, a user should not have to wonder what to do next. Navigation is there for a reason and, makes thing easier and get information to the user ASAP!-which is what you want. The next step should always obvious. The easier it is for customers to find what they are looking for the likelier they’ll buy or enquire.
It’s like being stuck in the queue at customs at the airport, waiting for your turn to be serviced. Frustrating isn’t it?
It’s been noted that too often websites are focused on looking attractive without considering the user. Many have won prestigious design awards, yet perform extremely poorly and as a result lose customers by the thousands. According to research 50% plus of online sales are lost because visitors aren’t able to navigate through a website and find what they are looking for. Another factor that plays a major role is how long it takes for a website to load. Research states that it makes good sense to ensure that a website loads fast. Studies have shown that if visitor are forced to wait for more than 8-10 seconds for a page to load, clients run a serious risk of losing potential consumers.
As a rule of thumb, every single web page should load in at least 8 seconds or less, preferably on a 56k modem.
Flash has been named as a huge factor when it comes to the usability of a website. However, Flash has become a popular tool in internet marketing and is now widely used across the web. But, there can be drawbacks so it needs to be carefully determined whether or not a site will benefit from its use. One of the benefits of using Flash is the visual appeal of it. It can be used with navigation, by adding interesting visual graphics. Although one disadvantage about using Flash is that not all internet browsers have a Flash player moreover, not all users may want to download it. Needless to say, Flash technology tends to discourage usability for very apparent reasons. Flash can cause bad design, break the Web’s fundamental interaction style and it also consumes resources that would be better spent enhancing a site’s core value. Approximately 99 % of the time, the presence of Flash on a website hampers the usability and distracts the attention from the site’s core value and purpose.
Perhaps, Web designers interested in enhancing usability and their site’s overall business presence should use Flash sparingly?
By focusing on improving usability, web designers are able to keep users interested, for the long haul.
Our lives are filled with color. What would the life be like if we lived ‘black and white’ lives? Colour adds interest and can determine whether a website is fresh and alive looking or it can also create a dull and dreary image, which is not what any client wants. In the world of web design, bad color schemes can make a site look unfriendly, amateurish, and inaccessible. So, it comes as no surprise that over 80% of visual information is related to color. There are various reactions to color which are instinctual and cross universal and cultural boundaries. According to a 1997 survey by Cooper Marketing Group, Oak Park, IL, power is represented by the color scarlet red for 25% of respondents, black for 17% and bright violet blue for 13%. More than 55% of those surveyed chose one of these three colors out of 100 colors. Fragility was most represented by pale pink (27%), white (9%), and pale lavender (9%).
Note that colors can be perceived by people as different moods and emotions. When designing a site one should consider the mood that needs to be portrayed. These moods can vary from person to person, depending on their life experiences. Web design which achieves successful marketing results is sensitive to the cultural, instinctual and iconic meanings of color in relation to the product or service being promoted. More importantly, it also considers the cultural backgrounds and gender of the targeted clientele. Avoiding the extremes of sheer garishness and boredom, effective design displays symphonic color arrangements of shades, tints, tones and complementarities to tantalize and maintain interest. Adding textures too can alter colors – a roughly textured surface makes a color seem darker, while a smooth surface lightens the same color.
Although, it also stands a designer in good stead to know what colors signify. Different shades of colors work well in different situations. For example, using very saturated colors all the time is not always good, by using shades that can make certain things stand out more or less than others. For example, it would be good to have elements in the main content stand out more than in the sidebar, because that is where you want to draw attention. When making sites you have to use your common sense when picking colors. For example, if you were making a business site you wouldn’t use bright pink because this would look childish and unprofessional. Another example, if you were making a laser eye clinic site, you wouldn’t use red as this would imply danger and blood. Scary.
These days computers support millions of colors (16bit or 32bit) meaning the compatible colors between systems have increased. The new palette, based on 16bit systems, is the web smart palette which supports 4096 web smart colors. When changing colors you must ensure the contrast between the color and the text on it is enough for people with poor eyesight to see, or at least offer a high contrast version. There are sites with gray text on slightly grayer background making it very hard to read, this is bad accessibility wise. Also note some colors can be annoying together, for example some people have difficulty looking at green and red together, green text on red would be a very bad idea. In most instances, finer details are forgotten and falls by the wayside – consider color blind people on the web, ensure they have options to see a version they can actually read.
The Impact of Web Design on Conversion Rate
A simple description of conversion on the web reads as follows; Conversion refers to the form that an interested party fills out in order to buy a product from a company. A Web Site Visitor Conversion occurs when a user takes key action to do so. Conversions can be macro (the most significant action) or micro (one of the many actions that precede the macro conversion). For most sites, conversions are what can be directly or indirectly traced to a financial return. Spending money on search engine marketing or online advertising might be a waste of your resources if a site is a poor converter. Inevitably, conversion determines website profitability.
Once again it is essential to make a website to easy to use. If not the less chance there’ll be of people buying.
Interestingly enough, making a site accessible is a legal obligation in many countries. Inaccessibility can affect sales, as visitors will find the site impossible to use and go elsewhere. Apparently a typical inaccessible site could be losing 5% of potential sales because of this. Many designers only pay attention to Internet Explorer. The justification for this is usually that 99% of the site’s users use IE. It never seems to occur to the designers that perhaps the reason they have so few visitors with other browsers is that their site is fundamentally broken – it doesn’t work in anything else.
Percentages of people not using IE varies from site to site.
Approximately 80-85% of web users are using IE on Windows, which means that an average site that does not work in anything else could stand to lose 15-20% of sales. Visibility is also an important factor. For instance, when a user decides to buy a product, they add it to a shopping basket. How do they add it? By clicking a button or link. But what happens when they can’t see the button? They go elsewhere. There are plenty of sites out there with buttons that are too subtle, or don’t say the right thing, or are hidden away at the bottom of the page. “Add” is considered an ineffective button text. “Buy” is fairly successful. “Add xxx To Your Basket” is great. “Add xxx to Your Basket” in big letters on a big, bright button, near the top of the page, is even better. Calls to action, like this, don’t have to be bland but they must be obvious and clear.
Sites which are just call to action according to research could earn a 1% to 30% increase in sales as a result.
The impact the web design has on SEO (Search Engine Optimisation)
It is a known that having a Web site rank well in search engine results for searches on specific keywords/phrases. If a Web site doesn’t have a page appearing in the top 10 search engine result positions (SERPs) the chances of someone clicking on the listing, and actually visiting the site, will drop dramatically. Optimizing a site and content for a search engine, for a better ranking in SERPs, is known as Search Engine Optimization (SEO), yet many Web developers/designers either don’t take time to code a site properly or don’t know how to do proper SEO. The basics of code optimization are just sound HTML coding practices; when followed, they go a long way toward SEO. There is a lot you can do to optimize your Web site for search engines from the code level.
The first rule of SEO is not to design your site in such a way that the code prevents a spider from being able to index it. This means avoiding pages which are 100% graphics and no text, such as pages that contain all images, or are Flash-only. Furthermore, if the first thing a user encounters is a log-in page, before being able to see the site’s content, then that’s what a spider will see and it won’t go any further, either. If you’re planning to build a Web site entirely in Flash, Don’t. If you have no choice, then read my previous column, Search Engine Optimization and Non-HTML Sites. To find out what a spider sees on your site, run a spider simulator on a given page. The simulator will show you what text the spider sees and what links it finds. There are many good ones on the market at various prices. If you’re looking for something that’s free, I’d suggest Search Engine Spider Simulator.
There’s certainly plenty of room for further impact, depending on the subject matter, in regards to information architecture, copy writing, interface coding as part of web design or the layer of graphic design (usability). Web design encourages confidence and trust in the site as it is able to look legitimate and “professional”, depending on the design elements chosen. Web design can maintain a clear, consistent and unified message and operation. Obvious as it may be, a good site should be memorable. Being memorable, and making sure you stick in the user’s mind, is dependent on a lot of factors. It’s no good if your visitors remember why you are great but don’t remember your name.
Seemingly, web design is much more than just a good-looking picture.
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